SALES DEPARTMENT
Sales Department and Hotel Activity
Hotel international with four stars or more should have a strong sales person to support all activity in the hotel. And Sales Department could be sale all hotel products.
In a few Hotel usually Sales and Marketing into one Department or one team, this depend on hotel condition and policy each Hotel, because both activity interlaced each other. All venue in hotel and function normally are result from sales call, table top, road show or others activity sales person.
All activity in the hotel especially for big event who sales person handle such as:
- Gathering
- BBQ dinner
- Wedding Party
- Meeting
- Conference
- Outbound
- Etc
And many Hotel activity could be cater in hotel, it make sales person have to flexible in hour of working time. And it’s not possibility if sales person always working in office hours.
Sales & Marketing Manager has important duty to arrange and manage all people in charge to cover all the function. In the organization chart sales and marketing Department at least have section such as:
- Sales Executive
- Corporate and Government Sales
- Food and Beverage Sales
- E-commerce Sales
Each section is very important to supporting and to set going into operation. Sales department and Hotel activity of course need supporting from all department in the hotel.
Department supporting should be able do their duty as a team to make succeed all function and event in hotel. Others department who related with function have been sale by sale person as below:
- Food and beverage Department: will handle all dinner, gathering, wedding and many activities in the hotel and everything related with food and beverage.
- Engineering Department: department will manage power (electricity), stage, lighting, preparation for sound system, decoration and etc.
- Housekeeping Department for keep cleans and neat the area.
- Front Office department for information
- Accounting Department for Billing
They are very important and need good relationship with Sales and Marketing Department because the function will be succeeding with their support.
As a sales person should be more flexible and could make good relation with all people in charge in each department so that we can make good communication regarding request from customer. Sales person also could be persuasive that all we do for Hotel revenue and the impact with service charge for all employee.
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